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Analytical Report: «Barriers and Challenges in Accessing Social Services for Older People and People with Disabilities During the War in Ukraine»

The report aims to fill this gap and contribute to the development of effective solutions for improving the quality of social service delivery to older people, persons with limited mobility, and persons with disabilities by both state and non-governmental actors at the territorial community level.

This analytical report was prepared by the CO “CF “Rokada” within the framework of the project “Barriers and Challenges in Accessing Social Services for Older People and People with Disabilities During the War in Ukraine,” with financial support from the people of the Czech Republic in cooperation with the People in Need humanitarian organisation.

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Authors:Tetiana Borysovych, Yevheniia Hromova
Research Contributors:Iryna Nazarenko
Sociologist: Myroslava Koziupa
Design:Anna Heneliuk

In the context of the fourth year of full-scale war, the issue of providing social services has become particularly relevant and significant. A substantial share of social services is currently delivered at the territorial community level and concerns a wide range of citizens – persons with disabilities, older people, veterans and their families, internally displaced persons (IDPs), and other vulnerable groups.

Despite the considerable number of discussions focused on older people and persons with disabilities, particularly IDPs, a comprehensive study of the barriers and challenges in accessing social services for this category of the population in the context of military aggression remains a relatively new area of research. This study analyses the difficulties faced by vulnerable groups during wartime in receiving essential assistance, due to the dual burden of physical limitations and psychological trauma. It also explores the role of governmental and non-governmental organisations in providing support.

The Rokada Charitable Foundation is an implementing partner of the UN Refugee Agency in Ukraine and has been operating for over 20 years. Until February 2022, the Foundation's team consisted of twenty people who helped refugees from more than forty countries to settle in Ukraine: Afghanistan, Sudan, Syria, etc.
On February 24, 2022, everything changed: for Ukrainians, for refugees, for Rokada. Since the beginning of the full-scale invasion, based on 20 years of experience and support from international organizations, our Foundation has developed a network of regional offices in 14 regions of the country. Today, hundreds of specialists help the affected population, internally displaced persons and asylum seekers on a daily basis.