For Ukrainian citizens
returning from abroad

Rokada’s specialists will support you at every step – from the moment you are just considering returning, to your first months of life back in Ukraine.

Together with national and international partner organizations, we help make the return safe, organized, and clear.

Who do we help?

Citizens of Ukraine who:

  • are planning to return to Ukraine from abroad;
  • have already returned and need assistance;
  • returned recently and are still settling into their new place.

We pay special attention to people for whom the return is hardest:

  • families with children;
  • people with disabilities or chronic illnesses;
  • older people;
  • single parents raising children;
  • people without documents;
  • people who have lost their housing or means of subsistence.

Our approach: individual support

We understand that every situation is different. That’s why we don’t just give general advice — we work to understand exactly what kind of help you need.

  • a specialist works with you and follows your case;
  • together with you, we determine what support is needed after your return;
  • we help not only with advice, but with concrete next steps and referrals to the services you need.

Our goal is that no one is left to face the difficulties of returning on their own.

WE ACCOMPANY PEOPLE AT DIFFERENT STAGES OF RETURN AND AFTERWARD

Before returning:

  • we provide consultations;
  • we help assess the situation and needs;
  • we explain the possible next steps.

During the return:

  • we stay in touch;
  • we help you navigate the journey and your arrival.

After returning:

  • we help with basic needs;
  • we refer you to the right services and specialists;
  • we support you with housing, documents, medical treatment, children’s education, and other important needs.

Types of assistance

Depending on your situation, we can help with the following:

  • documents;
  • medical assistance and treatment;
  • social services and payments;
  • school or kindergarten for your child;
  • work, education, or retraining;
  • housing;
  • psychological support.

HOW TO REACH US

If you are currently abroad:
  • a passport or other identity document;
  • documents confirming your status, place of residence, family composition, or receipt of assistance;
  • medical documents, prescriptions, discharge summaries, information about treatment;
  • essential medicines, hygiene items, water, food for the journey, and a change of clothes;
  • a charged phone, charger, and power bank;
  • contacts of people or organizations you will stay in touch with.
If you are already in Ukraine:
  • the address of where you are going, or an understanding of where you can stay;
  • money for travel and initial expenses, if possible;
  • children’s birth certificates;
  • children’s school records for enrollment in school or kindergarten;
  • documents for a pet, if you are returning with one.
After you reach out:
  • we will clarify your situation;
  • we will explain what assistance is available;
  • we will advise on next steps or refer you to the right specialists or services.
Important:
  • the decision to return is yours alone;
  • if your situation changes, you can reconsider your decision;
  • your personal information is shared only with your consent.

What to prepare before returning

Before your trip, it’s advisable to check whether you have:

  • a passport or other identity document;
  • documents confirming your status, place of residence, family composition, or receipt of assistance;
  • medical documents, prescriptions, discharge summaries, information about treatment;
  • essential medicines, hygiene items, water, food for the journey, and a change of clothes;
  • a charged phone, charger, and power bank;
  • contacts of people or organizations you will stay in touch with.
  • the address of where you are going, or an understanding of where you can stay;
  • money for travel and initial expenses, if possible;
  • children’s birth certificates;
  • children’s school records for enrollment in school or kindergarten;
  • documents for a pet, if you are returning with one.

If you’re missing any of these, reach out for a consultation in advance – we’ll advise you on what to pay attention to before you return.

Useful services

+38 044 288 9710

UNHCR (UN Refugee Agency)

Ukraine is Home platform – information for those planning to return.

+38 044 284 1915

Government hotline

Available 24/7

Additional information here

+38 044 527 6363

State Border Guard Service of Ukraine

9:00 AM to 5:00 PM

Additional information here



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