

For Ukrainian citizens
Rokada’s specialists will support you at every step – from the moment you are just considering returning, to your first months of life back in Ukraine.
Together with national and international partner organizations, we help make the return safe, organized, and clear.

Who do we help?
Citizens of Ukraine who:
We pay special attention to people for whom the return is hardest:

Our approach: individual support
We understand that every situation is different. That’s why we don’t just give general advice — we work to understand exactly what kind of help you need.
Our goal is that no one is left to face the difficulties of returning on their own.

WE ACCOMPANY PEOPLE AT DIFFERENT STAGES OF RETURN AND AFTERWARD

Before returning:
- we provide consultations;
- we help assess the situation and needs;
- we explain the possible next steps.

During the return:
- we stay in touch;
- we help you navigate the journey and your arrival.

After returning:
- we help with basic needs;
- we refer you to the right services and specialists;
- we support you with housing, documents, medical treatment, children’s education, and other important needs.

Types of assistance
Depending on your situation, we can help with the following:

HOW TO REACH US
- a passport or other identity document;
- documents confirming your status, place of residence, family composition, or receipt of assistance;
- medical documents, prescriptions, discharge summaries, information about treatment;
- essential medicines, hygiene items, water, food for the journey, and a change of clothes;
- a charged phone, charger, and power bank;
- contacts of people or organizations you will stay in touch with.
- the address of where you are going, or an understanding of where you can stay;
- money for travel and initial expenses, if possible;
- children’s birth certificates;
- children’s school records for enrollment in school or kindergarten;
- documents for a pet, if you are returning with one.
- we will clarify your situation;
- we will explain what assistance is available;
- we will advise on next steps or refer you to the right specialists or services.
- the decision to return is yours alone;
- if your situation changes, you can reconsider your decision;
- your personal information is shared only with your consent.

What to prepare before returning
Before your trip, it’s advisable to check whether you have:
- a passport or other identity document;
- documents confirming your status, place of residence, family composition, or receipt of assistance;
- medical documents, prescriptions, discharge summaries, information about treatment;
- essential medicines, hygiene items, water, food for the journey, and a change of clothes;
- a charged phone, charger, and power bank;
- contacts of people or organizations you will stay in touch with.
- the address of where you are going, or an understanding of where you can stay;
- money for travel and initial expenses, if possible;
- children’s birth certificates;
- children’s school records for enrollment in school or kindergarten;
- documents for a pet, if you are returning with one.
If you’re missing any of these, reach out for a consultation in advance – we’ll advise you on what to pay attention to before you return.

Useful services
+38 044 288 9710
UNHCR (UN Refugee Agency)
Ukraine is Home platform – information for those planning to return.
+38 044 527 6363
State Border Guard Service of Ukraine
9:00 AM to 5:00 PM
Additional information here
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